Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stephen Jones

Stephen Jones

July 22, 2026

5  out of  5
rating by Stephen Jones
"Katie is the best!"
Profile photo of Sarah Bowers

Sarah Bowers

July 17, 2026

5  out of  5
rating by Sarah Bowers
"Katie Stevens at Brent Reece's office always provides exceptional service. I know that if I contact her she has my best interests in mind. I appreciate her responsiveness."
We responded:
"Thank you for your feedback, Sarah! We're delighted to hear that Katie has been providing you with exceptional service and that you feel confident in her dedication to your best interests. Your appreciation for her responsiveness means a lot to us, and we're here to assist with any of your insurance needs."
Profile photo of John Rang

John Rang

July 9, 2026

5  out of  5
rating by John Rang
"Katie was very helpful and appreciate her efforts."
Profile photo of Marilyn Sadler

Marilyn Sadler

June 30, 2026

5  out of  5
rating by Marilyn Sadler
"My car was stolen on May 2, 2026. My agent and the claims team made it easy to get a rental car without any hassle. They also paid me a fair amount for my car. No hassle, just quick and helpful service. That’s why I have been with State Farm for 20 plus years."
We responded:
"Thank you, Marilyn, for sharing your experience. It's great to hear that our team was able to assist you efficiently during such a stressful time. We appreciate your loyalty over the past 20 years."
Profile photo of jagrant0617

jagrant0617

June 25, 2026

5  out of  5
rating by jagrant0617
"We recently switched back to State Farm but changed agents & we are very pleased with this office so far! Great customer service and people to work with. 10/10. :)"
We responded:
"Thank you for sharing your experience with us! We're glad to hear that you're satisfied with our customer service and team. If you need any assistance, feel free to reach out."
Profile photo of Sue Rice

Sue Rice

June 10, 2026

5  out of  5
rating by Sue Rice
"Katie Steven’s has taken care of all of my insurance needs and questions. I am very happy to work with her. She provides quick and accurate responses to our needs."
We responded:
"Thank you, Sue, for sharing your experience with Katie Steven's. It's great to hear that she has been able to address all your insurance needs and questions with quick and accurate responses. We appreciate your feedback and look forward to continuing to serve you."
Profile photo of Carisa Huston

Carisa Huston

June 8, 2026

1  out of  5
rating by Carisa Huston
"I had all the extras you can get including roadside assistance, car towing etc. To find out when I needed to have my car towed yesterday it wasn't actually on my policy as someone forgot to check that box and I am now $178 in the hole having to have my car towed which should have been covered, getting a new tire $180 which is my cost out of pocket and labor to be determined as it is in the shop now, to get a new tire put on. I shouldn't have had the towing just the tire and repairs.

When I talked to agent on the phone and in office I have always verified everything was correct and in the end I paid the price. Poor customer service and am NOT happy right now!!!!"
We responded:
"Thank you for sharing your experience, Carisa. I'm sorry to hear about the issues with your policy and the unexpected expenses you incurred. We take your feedback seriously and will review your situation to prevent this from happening in the future."
Profile photo of Cheryl Schneider

Cheryl Schneider

May 21, 2026

5  out of  5
rating by Cheryl Schneider
"Very prompt service to help me get a discount on my homeowners insurance."
We responded:
"Thank you, Cheryl, for your feedback! I'm glad we could assist you quickly in securing a discount on your homeowners insurance. Your support means a lot to us. {sign off}"
Profile photo of Bonnie Cox

Bonnie Cox

April 22, 2026

5  out of  5
rating by Bonnie Cox
"Katie did a great job for us!"
We responded:
"Thank you, Bonnie, for your feedback! We're glad to hear that Katie provided you with great service. Your support means a lot to us. "
Profile photo of Sean Downing

Sean Downing

April 9, 2026

5  out of  5
rating by Sean Downing
"They cool people."
We responded:
"Thank you, Sean, for the great feedback! We're glad to hear you think we're cool people. If you need anything else, feel free to reach out."
Profile photo of Sandy Jones

Sandy Jones

April 7, 2026

5  out of  5
rating by Sandy Jones
"Katie took care of my insurance changes very quickly. Another great job we'll done."
We responded:
"Thank you for the review, ,Sandy! We appreciate you. "
Profile photo of Joshua

Joshua

March 16, 2026

5  out of  5
rating by Joshua
"Katie helped me get a quote and get my vehicle insured, she was very helpful and answered all my questions. I also got a pretty fair rate!"
We responded:
"Good morning, Joshua! Appreciate your kind words about Katie and our State Farm Insurance auto rates. Thank you for supporting us! "
Profile photo of Andrea Miles

Andrea Miles

March 10, 2026

5  out of  5
rating by Andrea Miles
"This office is easy to contact, they’re quick to respond, always polite and great to work with. Love this office!"
We responded:
"Thank you for your kind words, Andea! We appreciate your business here at Brent Reece/State Farm!! "
Profile photo of Tyler Petrow

Tyler Petrow

February 17, 2026

5  out of  5
rating by Tyler Petrow
"Katie Stevens is very helpful and kind on the phone!"
We responded:
"Thank your note, Tyler! Katie is a great asset to our team here at Brent Reece State Farm"
Profile photo of Sean

Sean

January 26, 2026

5  out of  5
rating by Sean
"Katie from State Farm helped me significantly with my insurance when my mortgage servicer stopped paying the escrow. She was fast, accurate, and effective in helping get this issue resolved."
Profile photo of K Fraz

K Fraz

January 24, 2026

5  out of  5
rating by K Fraz
"Katie provides excellent customer service. She is an attentive listener, thorough, researcher, and someone who quickly responds to our needs. She is professional, courteous, and a joy to work with."
We responded:
"Thank you, Karen! Appreciate your feedback on Katie. She is a good one! "
Profile photo of Erica & Rafael

Erica & Rafael

December 30, 2025

5  out of  5
rating by Erica & Rafael
"They have covered our mural & sign painting business for a few years. They do an amazing job working with us. Great communication and super fast with COI forms when needed."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Profile photo of Ian Puckett

Ian Puckett

December 17, 2025

5  out of  5
rating by Ian Puckett
"Katie is very helpful, upbeat, great attitude and eager to help. Always a joy to speak with her."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Profile photo of Ben Page

Ben Page

December 8, 2025

5  out of  5
rating by Ben Page
"Katie and Brent always go above and beyond to make sure our insurance needs are taken care of. Appreciate everything they do."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Profile photo of Carole Shambaugh

Carole Shambaugh

November 24, 2025

5  out of  5
rating by Carole Shambaugh
"I have carried my auto insurance with Brent Reece at State Farm for many, many years, and I am totally satisfied! He does periodic revIews to ensure coverage needs have not shifted, and he and his office staff always return calls promptly, and making payments with them is so easy!! I highly recommend Brent and State Farm for all your insurance needs!!!"
We responded:
"Thank you so much for your kind words and for trusting our State Farm agency with your auto insurance for so many years! We're thrilled to hear that you've had such a positive experience with our regular coverage reviews and customer service. Making sure your needs are met and keeping things simple is our priority, and we truly appreciate your recommendation. We're here for you whenever you need us! -Brent"
Profile photo of Thomas Weaver

Thomas Weaver

September 2, 2025

5  out of  5
rating by Thomas Weaver
"I have nothing to say but the very best customer service. Kathryn Holt is a super helpful lady. She knows her business and is always willing to go above and beyond. She has taken care of us every single time we needed it. We always feel safe and secure when we deal with her."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Profile photo of William Yater

William Yater

August 25, 2025

5  out of  5
rating by William Yater
"Quick and easy, added a new car on my policy in less than 10 minutes"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Profile photo of Victor Combs

Victor Combs

August 19, 2025

5  out of  5
rating by Victor Combs
"Brent reece has been outstanding as long as i've been with him. He's taking care of all the needs. Updated me of the new changes.Fully satisfied.thank you."
We responded:
"Victor, thank you for your five-star review! Our top priority is to provide our customers with top-notch service, and we are glad to learn we hit the mark. We look forward to continuing to serve you for many more years. - Brent"
Profile photo of Dan Evans

Dan Evans

August 8, 2025

5  out of  5
rating by Dan Evans
"Brent Reese is a great agent and gives personal attention"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Profile photo of Chrisanne Hasecuster

Chrisanne Hasecuster

July 30, 2025

4  out of  5
rating by Chrisanne Hasecuster
"People are always helpful and friendly. What I don’t like is the fact my rates go up each time there’s a renewal"
We responded:
"We appreciate you taking the time to leave a review! Your feedback is important to us, and we’re glad we could meet your insurance expectations. If you have any further suggestions, we’re all ears! "